Integrated with, Desktop, BlackBerry, SharePoint, Exchange, 3rd party applications and on-premise servers
Voicemail (delivered as email attachments to a mail server)
Ad hoc conferencing and Conference Bridge services for cost effective impromptu and scheduled meetings
Call recording (user activated call specific or permanent trunk based) for customer service and agent training
Hunt group, call queue and call centre capabilities for more effective handling of calls
Enhanced CTI for desktop phone capabilities
Intelligent system-based and user definable call routing to ensure calls are handled professionally at all times
Interactive Voice Response (IVR) for customer service
Support for IP, SIP and PSTN based calls
Simplified Enterprise-wide communication solution
Improved total cost of ownership
Quality service assurance
Better use of enterprise assets
Increased employee productivity
Same features and management control as next-generation PBX
Ease-to-use Web enabled interface and advanced communication services
Uniform application across multiple locations
Mitigated technology risk
Hosted Voice Frequently Asked Questions
What is VoIP?
VoIP stands for Voice over Internet Protocol. Simply, VoIP is used to carry voice signals over an IP network as data packets instead of over the traditional public switched telephone network (PSTN). A standard phone with an adapter or a phone with an Ethernet connection, called an IP phone, brings traditional phone use to your data network.
What is Hosted Voice?
Hosted Voice means that VoIP services are provided to your enterprise without the need to purchase, deploy ,and manage an IP-PBX on your enterprise’s network. .
Do I need a broadband connection?
Yes, a broadband connection is required to support VoIP services. The amount of bandwidth your enterprise will need will be based on the number of users of the VoIP services. A T1 line is ideal, although deployment for small businesses with DSL and digital cable can be supported.
Why is Hosted VoIP ideal for small and medium-size businesses (SMBs)?
In 2007, SMBs spent nearly £2.1 billion on telephone service, about half the amount spent by large corporations. In spite of their significant expenditures, SMBs are far more dissatisfied with their phone service than are large corporations. The advantages of Hosted Voice make it ideal for SMBs. RTW Hostings Partners can provide the ideal level of service to any small or medium-size business interested in advancing their communications.
What if I am traveling?
Many SMBs are lean and mobile. Hosted Voice enables users to connect to their company's phone system over any broadband connection through a remote IP phone or a “softphone” solution by taking advantage of an easy-to-use, intuitive password protected Web portal. Remote workers can easily make and receive calls and check voicemail through software—with all the functionality of a regular phone. Hosted Voice thus becomes a compelling alternative to cell phone usage because it gives you a single number for your customers and contacts as well as the same access, interface, and usability while working on the road, while also avoiding the potential for expensive roaming charges.
How does Hosted VoIP help reduce costs?
Due to the inherent mobility of IP phones, users can easily move phones around their registered location without reprogramming or rewiring. Staff members can administer adds and changes online, including real-time dialing plan changes. Also, remote users can access the network as if they were on-net and avoid incurring call charges on a residential or hotel phone bill.
Can I use an existing PBX system with Hosted VoIP products?
As an additional offering, you may use your existing PBX to connect to the Hosted Voice service. A customer-premise trunk is placed at each PBX location to convert signaling and media between the IP network and PSTN networks. The gateway may be configured as a separate device, or the functionality may be combined with an existing router.
What about emergencies and power outages?
Because Hosted VoIP is Internet based, maintaining enhanced listings for your employees is a must. However, this is easy through the password protected Web portal. Also, one might want to consider scenarios if the power is lost, as the Hosted VoIP system will not work unless you have a back-up power supply for your network (a UPS device). Many customers maintain a back-up landline while others are comfortable just moving the workforce to remote location(s) and rerouting calls again.
Hosted Voice Features:
Basic hosted user license
Voice Mail per User
Voice Recording for specific users
Hunt Groups
Script based call routing
Call Monitoring/Intrusion
Conference Facilities
Existing numbers
Local Number Presence
Fax to Desktop
Management reporting
Voice Over
DDI
To sign up for an RTW Hosted Desktop account and get started, first choose between our small
business and enterprise options.