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RTW Hosted Voice and Telephony Solutions

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The benefits of Hosted Voice are:

  • Integrated with, Desktop, BlackBerry, SharePoint, Exchange, 3rd party applications and on-premise servers

  • Voicemail (delivered as email attachments to a mail server)

  • Ad hoc conferencing and Conference Bridge services for cost effective impromptu and scheduled meetings

  • Call recording (user activated call specific or permanent trunk based) for customer service and agent training

  • Hunt group, call queue and call centre capabilities for more effective handling of calls

  • Enhanced CTI for desktop phone capabilities

  • Intelligent system-based and user definable call routing to ensure calls are handled professionally at all times

  • Interactive Voice Response (IVR) for customer service

  • Support for IP, SIP and PSTN based calls

  • Simplified Enterprise-wide communication solution

  • Improved total cost of ownership

  • Quality service assurance

  • Better use of enterprise assets

  • Increased employee productivity

  • Same features and management control as next-generation PBX

  • Ease-to-use Web enabled interface and advanced communication services

  • Uniform application across multiple locations

  • Mitigated technology risk
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